2025 Service Technician Program (STP)

Class Starts: November 10th (Additional Dates Below) All classes run each day from 9:00am - 5:00pm EST with a 30 minute lunch break. This class is in-person. Learning will take place in IAA's Education Center, located at 9200 Keystone Crossing Suite 150, Indianapolis, IN 46240.

Cost:

• Member: $495/attendee for full course, $150/attendee for individual courses
• Non-Member: $698/attendee, $210/attendee for individual courses

Kick-start your career in the multifamily housing industry with the Service Technician Program (STP). This hands-on training series is designed to equip individuals with the foundational skills needed to succeed as service technicians in apartment communities and property management teams. 

Through a series of interactive sessions listed below, participants will gain essential knowledge and practical experience in:

• Intro to the Multifamily Industry - Understand the structure, culture, and career opportunities within the multifamily housing industry.
• Basics of Electrical - Learn fundamental electrical principles and safety practices for common maintenance tasks.
• Basics of Appliance Repair - Get hands-on training in diagnosing and repairing major household appliances.
• Basics of Plumbing - Explore essential plumbing concepts, tools, and techniques used in everyday apartment maintenance.

Whether you're new to the industry or looking to strengthen your skill set, STP offers the flexibility and practical training you need to succeed in a high-demand field.

This is a hands-on class, and participants will work directly with appliances to gain practical experience.

Module Dates: 

• November 10: Intro to the Multifamily Industry
• November 11: Basics of Electrical
• November 12: Basics of Appliance Repair
• November 13: Basics of Plumbing

*Choose what works best for you - enroll in the full program to build a well-rounded foundation, or register for individual modules to focus on the skills most relevant to your career goals.