Service Technician Program
Management Companies
Upcoming Program Dates: TBD
Hire Talent Through the IAA Service Technician Program
Looking to fill a service technician position at your community? The IAA Service Technician Program is your trusted staffing solution. Since its launch, the program has successfully connected trained, job-ready candidates with employers across the multifamily industry. In 2020, we proudly achieved a 100% job placement for the program graduates.
Developed by industry expert Mark Cukro, the curriculum is tailored specifically to multifamily maintenance and includes:
- Intro to the Multifamily Industry
- Basics of Electrical
- Basics of Appliance Repair
- Basics of Plumbing
- The Make-Ready Process
- Fair Housing for Maintenance
- Professionalism and Customer Service
Internship Details
To complete their training, each student is paired with an IAA member company for a 4-week paid internship. As the host site, your company must:
- Pay a minimum of $15/hour
- Hire the student as a part-time employee (up to 30 hours/week)
- Ensure the student completes at least 100 hours during the internship.
Each week, IAA will provide a training checklist to both the Property Manager and Maintenance Supervisor. The checklist must be completed with the student and returned to IAA for review. At the end of the internship, you'll have the opportunity to offer full-time employment.
Student Eligibility Requirements
All candidates must meet the following criteria to be accepted into the program:
- Be authorized to work in the United States
- Be 18 years of age or older
- Hold a high school diploma or HSE
- Have a valid Social Security number
- Pass a criminal background check
- Have reliable transportation
- Attend all 5 days of in-class training and complete the 4-week internship
- Have a valid driver's license or be eligible to obtain one
Hiring Process: Just 5 Easy Steps
- Submit an interest form to express your company's interest to participate.
- Review and complete the contract provided by IAA.
- Interview candidates after they complete their one-week classroom training. IAA will match students with companies based on preferences
- Host a 4-week internship with your chosen candidate.
- Decide whether to hire the student full-time or release them to interview with other companies
*Management Companies with instructors teaching modules of the Service Technician Training will have the first choice of candidates.
An Investment in Long-Term Talent
IAA invests in each candidate's professional success - and we invite you to do the same. To support continued growth, we recommend enrolling new hires in CAMT and CPO credential programs after their first year of employment
Recognized Training Provider!
We're proud to share that the IAA Service Technician Program is an approved Training Provider under the Workforce Innovation and Opportunity Act (WIOA) and has been approved for the Indiana Workforce Ready Grant.
Management companies that hire and retain program graduates for at least six months may be eligible for reimbursement of training program costs, pending available funds. Employers must apply through the state and meet eligibility requirements. IAA will provide full guidance on how to apply once your company joins the program