Service Technician Program (STP) - Basics of Plumbing
Thursday, November 13, 2025
9:00 AM - 5:00 PM (EST)
Category: Education
This class is offered In-Person at IAA's Education Center.
Cost:
Single Session Member: $150/session
Single Session Non-Member: $210/session
This course introduces the fundamentals of plumbing for apartment communities, covering key concepts essential for maintenance teams. Participants will learn basic plumbing terminology, safety practices, and the fundamentals of residential plumbing systems. The module also explores water delivery, common industry materials, and proper use of tools and equipment for service repairs.
At the end of this module:
- You will be familiar with basic plumbing terminology.
- You will be aware of and understand plumbing safety.
- You will understand the fundamentals of residential plumbing.
- You will be able to identify how water is delivered to a community.
- You will recognize materials used in your industry.
- You will be aware of workplace safety measures.
- You will be able to use tools and equipment for service repairs.
This is a hands-on class, and participants will work directly with appliances to gain practical experience.
Instructor
Tom Whetsel has more than 30 years of experience in the maintenance and HVAC world. As Director of Maintenance, he was responsible for HI Management’s maintenance team and all related activities in their portfolio. Tom has achieved many accomplishments in the multifamily industry, including being a Refrigerant Service Engineering Society member. Tom has also earned his North American Technical Excellence Certification (NATE) and HVAC Journeyman Card and is certified in Chemical Management.