Service Technician Program (STP) - Intro to Multifamily
Monday, November 10, 2025
9:00 AM - 5:00 PM (EST)
Category: Education
This class is offered In-Person at IAA's Education Center.
Cost:
Single Session Member: $150/session
Single Session Non-Member: $210/session
This course introduces the fundamentals of the multifamily industry, with a focus on the essential role of maintenance staff in property operations. Participants will gain insight into industry structure, key service operations, common terminology, and best practices for achieving success. This module highlights the critical impact of Service Teams and the standards that drive excellence in multifamily communities.
At the end of this module:
- You will be familiar with the multifamily industry.
- You will be familiar with general industry service operations.
- You will learn some of the terms and how to achieve goals within the industry.
- You will understand the importance of the Service Teams and why it is such a critical component for success.
- You will understand the general service expectations and standards of the industry.
This is a hands-on class, and participants will work directly with appliances to gain practical experience.
Instructor
Tom Whetsel has more than 30 years of experience in the maintenance and HVAC world. As Director of Maintenance, he was responsible for HI Management’s maintenance team and all related activities in their portfolio. Tom has achieved many accomplishments in the multifamily industry, including being a Refrigerant Service Engineering Society member. Tom has also earned his North American Technical Excellence Certification (NATE) and HVAC Journeyman Card and is certified in Chemical Management.