CALP Certification

CALP Course Logo

CALP (formerly NALP) is typically the first industry credential a professional earns. This course is recommended for leasing consultants with varying levels of experience. Completing the coursework signals the employer that the staff member is committed to a career in residential property management.

2024 Class Dates: February 6, 7, 8

All classes run each day from 9:00am - 1:00pm EST.

This Class is Hybrid (both in-person and online)

In-person learning will take place in IAA's Education Center, located at 9200 Keystone Crossing Suite 150, Indianapolis, IN 46240.


Member: $475/person

Non-Member: $620/person

Participants will learn about:

  • Using technology to generate traffic
  • Monitoring and managing your community’s reputation
  • Inspecting the leasing center, tour route, model units, and vacant apartments
  • Shopping the competition while building relationships with competitors
  • Compiling a comprehensive community resource tool
  • Effective marketing plans
  • Relationship sales process and evaluating personal sales performance
  • Evaluating a prospect’s commitment level and overcoming objections
  • Reviewing the next steps in the sales process with prospects
  • Applying fair housing law and communicating rental criteria
  • Qualifying prospective residents according to rental policy
  • Preparing and reviewing leases with new residents
  • Move-in process
  • Responding to resident issues and maintenance requests with appropriate follow-up
  • Building relationships with residents and creating a sense of community
  • Reporting incidents, maintaining documentation, and taking corrective action
  • Maximizing revenue and operational efficiency
  • Securing and processing lease renewals
  • Conducting a market survey


To earn the CALP certification, students must complete the coursework and pass the CALP exam within 6 months of declaring candidacy. A minimum of 6 months of onsite property management experience in a leasing role is required.