Maintenance Leadership Toolkit


Enroll today to become a leader of tomorrow and earn your Maintenance Leadership micro-credential! The Maintenance leadership toolkit empowers maintenance professionals to grow their management skills and become a visionary leader to inspire their teams. This customized program will prepare maintenance professionals to create better reporting relationships by identifying basic competencies such as communication expectations and proactive problem solving, which are critical to leading a property management maintenance team.

Enroll today to become a leader of tomorrow and earn your IAA: Maintenance Visionary Leader badge!
  • Module 1: Quick Start – Managing People Basics – December 8
  • Module 2: Setup Guide – Communicating Expectations – December 15                                  
  • Module 3: MacGyvering – Proactive Problem Solving –January 5
  • Module 4: Trouble Shooting – Dealing with DifficultPeople – January 12
  • Maintenance Leadership Roundtable – January 31

IAA will handle the scheduling and support necessary for the follow-up session(s), and Equis Consulting will provide a list of discussion questions to prompt the interaction.  All modules will be offered in-person with a virtual option.

Register online here!

Module 1: Managing People Basics – December 8


  • Discover the four phases of effectively managing people and production and identify how each phase is geared to resolve a specific leadership challenge.
  • Learn how to develop trust as a core element of any successful work team andidentify the ways trust can be unintentionally destroyed.
  • Explore common challenges that crop up for any supervisor related to managing results and leading people.


Module 2: Communicating Expectations –December 15


  • Understand the four critical boxes of time management and priority setting necessary for leading people.
  • Learn how your communication style might be leading you down a bad path of macro or micro-management.
  • Identify the 4 hidden reasons behind non-performance and how to avoid them.


Module 3: Proactive Problem Solving – January 5


  • Learn how to embrace change by understanding the phases required to help you and those you lead move forward with a minimum of stress and drama.
  • Understand how people get stuck in the past and what you can do as a leader to help.
  • Understand how to tackle problems with a different perspective and a set of successful, basic tools.


Module 4: Dealing with Difficult People –January 12


  • Understand your own stress response and how it can destroy your ability to manage a difficult interaction.
  • Set boundaries to help you gain control of the conversation and diffuse unnecessary drama and emotion.
  • Learn how to walk through a process that will help you keep your talking points on track and avoid “triggering” the other person.
  • Identify “temper tantrums” and learn how to shut down someone in the middle of an immaturity attack.


Maintenance Leadership Roundtable – January 31


During this final interactive session, participants will have the opportunity to reflecton their learning, share what they have put successfully into use, and explore the best practices of other participants.


Register online here!


Meet the Instructor







Tom Meier is a human resource consultant with more than 25 years of experience inthe areas of organizational and employee development. His areas of expertise include career management, leadership development, personality assessment, and organizational change. Tom’s client service background has ranged from workshop facilitation for largegroups to providing individualized coaching services for executive,management, and staff-level employees. 

In addition to graduating from Indiana University, Tom has received the MarshallGoldsmith Executive Coaching certification and is a qualified administer of the Strong Interest Inventory, the Myers-Briggs Type Indicator (MBTI), and Lominger suite of 360 development products, and The Hogan series of workplace performance assessments.

Industries served include property management, insurance, banking, health care,manufacturing, service, academia, and not-for-profits. Clients Tom has partneredwith include IAA, JP Morgan Chase, Unum Insurance, Indiana Farm Bureau, LincolnNational Insurance, Butler University, Eli Lilly and Company, Hewlett Packard, and Sallie Mae.