Service Tune-Up: Accelerate To Excellence

Great service doesn’t happen in silos—leasing and maintenance share the same customer, the same reputation, and the same responsibility. Yet, most breakdowns in resident experience come from gaps between the two teams: unclear communication, mismatched expectations, or operational hand-offs that fall through the cracks. This session gives both office and maintenance teams a precision service tune-up designed to strengthen alignment, eliminate friction, and elevate the entire resident journey. Using Maria’s 5G Service Gearbox, participants learn how to sync tone, timing, and follow-through across departments so residents experience one cohesive, high-performing team. You’ll also receive cross-department audit tools and a shared 5G Service Scorecard to diagnose where service stalls—and exactly how to fix it together.

Learning Objectives:   

• Apply the 5G Service Gearbox to create consistent, measurable service standards across office and maintenance. 
• Audit communication and process gaps that disrupt resident experience and employee workflow.
• Strengthen cross-department collaboration for faster, friction-free work orders, updates, and problem resolution. 
• Use shared scorecards and follow-up metrics to align accountability and sustain five-star performance and one unified team.

CONTINUING EDUCATION CREDIT: In order to earn Continuing Education Credits (CECs), viewers must attend the live virtual class. No credit will be earned from watching the recording posted to our website following the class. Attendees are encouraged to turn on their video cameras and participate in any poll questions/open discussion from the speaker(s). Credit hours are based on webinar duration.