Project Resident - Retaining your Residents is More Important Than Ever!
What do you think you know about customer service? How do you make your residents center stage? Why should you create a cutting-edge resident retention program? When is the best time to communicate with your residents? Remember, your residents are either in or they are out!
Learning Objectives:
- Define the core principals of customer service.
- Develop strategies to place residents at the center of the experience
- Design a cutting-edge resident retention program.
- Determine optimal communication touch points for residents.
- Analyze resident engagement to prevent attrition.
CONTINUING EDUCATION CREDIT: In order to earn Continuing Education Credits (CECs), viewers must attend the live virtual class. No credit will be earned from watching the recording posted to our website following the class. Attendees are encouraged to turn on their video cameras and participate in any poll questions/open discussion from the speaker(s). Credit hours are based on webinar duration.
Thank you to our sponsors
Instructor
Desiree Starr is a Learning and Development Professional and Multifamily Educator and Speaker. Desiree serves as the Director of Learning and Development for West Shore. She has developed educational programs, and seminars that are timely, relevant, and informative. Desiree has over 25 years of multifamily experience and has a passion and innate gift for training and developing others. Desiree has presented across the country at national multifamily events, and her impact has been felt on so many learners who enjoy her enthusiasm & humor. She is an NAAEI Facilitator and remains heavily involved with the evolution of NAA designations and its curriculum.