Communicating in a Crisis – Active Listening & Verbal De-Escalation
In-person learning will take place in IAA's training room, located at 9200 Keystone Crossing Suite 150, Indianapolis, IN 46240.
Knowing what to do when someone you are interacting with is getting more and more angry, is a very difficult thing. During this session, Marianne will provide practical skills that participants can use when interacting with a person experiencing a mental health crisis.
- Basic Communication
- Active Listening Skills
- Verbal De-escalation Strategies and Techniques
CONTINUING EDUCATION CREDIT: In order to earn Continuing Education Credits (CEC's), viewers must attend the live in-person or virtual class. No credit will be earned from watching the recording posted to our website following the class. Attendees are encouraged to turn on their video camera and participate in any poll questions/open discussion from the speaker(s).
Thank you to our Sponsors!
Marianne Halbert is the Criminal Justice Director at NAMI Indiana (2011-present). From 1996 to 2010, she was the Mental Health Coordinator for the Marion County Public Defender Agency, representing clients impacted by serious mental illness.
As the Criminal Justice Director at NAMI Indiana, Ms. Halbert oversees the development of Crisis Intervention Team programs in Indiana, providing technical assistance to communities across Indiana to improve crisis response systems by implementing CIT programs. Ms. Halbert is a Certified CIT Coordinator and Trainer.
Ms. Halbert is also a certified QPR (suicide prevention) instructor and is on Indiana’s 988 Implementation Coalition.