2023-2024 Maintenance Leadership Toolkit

Wednesday, December 6, 2023
1:00 PM - 4:00 PM (EST)
Hybrid - Attend In-Person OR Via Zoom
Category: Micro-Credential

This class will be Hybrid (online OR in-person).  All classes run from 1:00 pm - 4:00 pm EST except for the Leadership Roundtable, which runs from noon - 4:00 pm for in-person attendees  (lunch will be provided that day).  Virtual attendees will still attend from 1:00 pm - 4:00 pm.

In-person learning will take place in IAA's Education Center, located at 9200 Keystone Crossing Suite 150, Indianapolis, IN 46240.


Member: $400/attendee

Non-Member: $490/attendee

Module Dates: 

  • December 6, 2023 - Module One: Managing People Basics
  • December 12, 2023 - Module Two: Communicating Expectations
  • January 10, 2024 - Module Three: Proactive Problem Solving
  • January 17, 2024 - Module Four: Dealing with Difficult People

Roundtable Date: 

  • January 24, 2024 - During this final interactive session, participants will have the opportunity to reflect on their learning, share what they have put successfully into use, and explore the best practices of other participants.

Enroll today to become a leader of tomorrow and earn your Maintenance Leadership Micro-Credential! The Maintenance leadership toolkit empowers maintenance professionals to grow their management skills and become visionary leaders to inspire their teams. This customized program will prepare maintenance professionals to create better-reporting relationships by identifying basic competencies, such as communication expectations and proactive problem-solving, critical to leading a property management maintenance team.

Module One: 

Managing People Basics - December 6, 2023 - from 1 pm - 4 pm EST

  • Discover the four phases of effectively managing people and production and identify how each is geared toward resolving a specific leadership challenge.
  • Learn how to develop Trust as a core element of any successful work team and identify how trust can be unintentionally destroyed.
  • Explore common challenges for any supervisor related to managing results and leading people.
Module Two:

Communicating Expectations - December 12, 2023 - from 1 pm - 4 pm EST

  • Understand the four critical boxes of time management and priority setting necessary for leading people.
  • Learn how your communication style might lead you down a bad path of macro or micro-management.
  • Identify the four hidden reasons behind non-performance and how to avoid them.
Module Three: 

Proactive Problem Solving - January 10, 2024 - from 1 pm - 4 pm EST

  • Learn how to embrace change by understanding the phases required to help you and those you lead to move forward with minimal stress and drama.
  • Understand how people get stuck in the past and what you can do as a leader to help.
  • Understand how to tackle problems with a different perspective and a set of successful, basic tools.
Module Four:

Dealing with Difficult People - January 17, 2024 - from 1 pm - 4 pm EST

  • Understand your stress response and how it can destroy your ability to manage a difficult interaction.
  • Set boundaries to help you gain control of the conversation and diffuse unnecessary drama and emotion.
  • Learn how to walk through a process that will help keep your talking points on track and avoid “triggering” the other person.
  • Identify “temper tantrums” and learn how to shut down someone during an immaturity attack.
Maintenance Leadership Roundtable:

January 24, 2024 - from Noon - 4 pm EST*

  • *In-person attendees' lunch will be provided starting at noon
  • *Virtual attendees, the roundtable begins at 1 pm EST

Tom Meier


Tom Meier is a human resource consultant with more than 25 years of experience in organizational and employee development.  His areas of expertise include career management, leadership development, personality assessment, and organizational change.  Tom’s client service background has ranged from workshop facilitation for large groups to providing individualized coaching services for executive, management, and staff-level employees. In addition to graduating from Indiana University, Tom has received the Marshall Goldsmith Executive Coaching certification and is a qualified administrator of the Strong Interest Inventory, the Myers-Briggs Type Indicator (MBTI) and Lominger suite of 360 development products, and The Hogan series of workplace performance assessments. Industries served include: property management, insurance, banking, healthcare, manufacturing, service, academia, and not-for-profits.  Clients Tom has partnered with include IAA, JP Morgan Chase, Unum Insurance, Indiana Farm Bureau, Lincoln National Insurance, Butler University, Eli Lilly and Company, Hewlett Packard, and Sallie Mae.

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