Maintenance Leadership Toolkit Day 4 (23-24)

This module, Dealing with Difficult People, is the fourth module of the Maintenance Leadership Toolkit. This class will be Hybrid (online OR in-person).  All classes run from 1:00 pm - 4:00 pm EST except for the Leadership Roundtable, which runs from noon - 4:00 pm for in-person attendees (lunch will be provided that day).  Virtual attendees will still attend from 1:00 pm - 4:00 pm.

In-person learning will take place in IAA's training room, located at 9200 Keystone Crossing Suite 150, Indianapolis, IN 46240.

Module Four: Dealing with Difficult People

• Learn how to embrace change by understanding the phases required to help you and those you lead move forward with minimal stress and drama.
• Understand how people get stuck in the past and what you can do as a leader to help.
• Understand how to tackle problems with a different perspective and a set of successful, basic tools

Roundtable Date: 

• January 24, 2024 - During this final interactive session, participants will have the opportunity to reflect on their learning, share what they have put successfully into use, and explore the best practices of other participants.