The Indiana Apartment Association is designed to help you succeed. If you are new to the industry or a seasoned professional, IAA offers the courses and tools you need to succeed.


We are very excited to launch our FREE class schedule! That is right – these classes will be FREE to members! You’ll still need to register in advance in order to participate but there will be no additional charge to attend these classes. This is just one way IAA is working to enhance educational offerings to better serve the changing needs of members.

Register for the educational courses to stay up to date in the multifamily industry and advance your career. Certificates of completion will be issued at the conclusion of each course.

These classes fill quickly so register today!

Upcoming Courses


Ask the Expert: Fair Housing (South Bend)

With discrimination complaints, undercover investigations and penalties on the rise, it is imperative to abide by federal, state and local laws regarding fair housing. Learn about your role in fair housing, the law as it applies to children and families, accommodating people with disabilities, policies and procedures, and proper leasing and rental procedures. Everyone in the industry needs to attend this course since the law holds individuals accountable. Learn how to comply with fair housing regulations. Register your staff today to safeguard against any potential lawsuits.

  • Ensure your team know what to say and, more importantly, what not to say
  • Learn how to make reasonable accommodations
  • Ensure your resident relations are compliant with fair housing regulations
  • Gain practical solutions you can use tomorrow

Bring your questions with you!

Date: Tuesday, May 10, 2016
Time: 2:00 p.m. - 5:00 p.m.
Cost: FREE FOR MEMBERS - pre-registration is required and space is limited. Course certificates will be issued at the conclusion of the course for management review. $160 for non-members.
Location: University Park Apartments
Instructor/Speaker: Lonnie L. Douglas, Executive Director - South Bend Human Righs Commission

Social Networking After Fair Housing (South Bend)

After the Fair Housing course, join us for an IAA social and networking event. Share your perspectives and brainstorm solutions with each other. This industry is all about relationships. The more connections you make now, the more opportunity you will have in the future. Please register for this event in advance so we can order plenty of wine and cheese.

  • Maintenance: Bring your maintenance mystery with you and ask your colleagues for some of their solutions
  • Property Managers: Ask your peers how they overcame a difficult resident
  • Leasing: Talk with your fellow leasers to share industry knowledge
  • Regionals: Connect with your colleagues to discuss the latest trends
  • Suppliers: Make a connection and build a relationship

Date: Tuesday, May 10, 2016
Time: 5:30 p.m. - 7:00 p.m.
Cost: FREE FOR MEMBERS - pre-registration is required and space is limited.
Location: South Bend Brew Werks

CPR/First Aid Certification

Richard W. Mann Jr. is a 25-year veteran of the Indianapolis Fire Department, Indiana Rescue Diver, Paramedic, Nurse, American Heart Association/Red Cross Certified CPR/First-Aid Trainer, Military Veteran, and Harley enthusiast with expertise in Advance Cardiac Life Support and Blood Borne Pathogens. With more than 30+ years of experience in emergency situations, Mr. Mann provides the real-world context your team needs to respond to emergency situations. Earn a two-year certification after you learn how to:

  • Respond to emergencies quickly
  • Recognize a cardiac or breathing emergency
  • Care for head, neck, and back injuries
  • Perform CPR on adults, children, and infants

Date: Wednesday-Thursday, May 11-12, 2016
Time: 9:00 a.m. - 12:00 p.m.
Cost: $100/member; $150/non-member
Location: IAA

New Member/New Employee Orientation

The quarterly New Member Orientation is for all new members, new employees and those who want to become more involved in the Indiana Apartment Association. IAA will host this wine & cheese event four times a year to accommodate all new members. At this orientation, you will learn about:

  • Your member benefits
  • Events and functions available only to members
  • Sponsorship and advertising opportunities to grow your business
  • Education opportunities to help grow your career
  • IAA Ambassadors that can help you meet the right people

Date: Thursday, May 12, 2016
Time: 3:30 p.m. - 5:00 p.m.
Cost: FREE
Location: IAA

Management Panel Discussion

The Management Panel is designed to provide vendors and suppliers like you with insider information. At this intimate event, you will gain access to decision makers over multiple properties.

  • Learn how these companies make decisions
  • What they look for in bids/RFPs
  • How to maintain the relationship
  • Keys to breaking into this market
  • Corporate vs. site level approaches

Panelists include:

  • Katrina Greene, Regional Property Manager, Sheehan Property Management
  • Greg Potts, Director pf Technical Services & Safety Coordinator, Dominion Realty, Inc.
  • Ken Bretz, Regional Manager, TWG Development
  • Deborah Ramsey, Regional Manager, NTS Development
  • Gillian Downham, Regional Property Manager, Becovic Management Group of Indiana

Moderated by: Sandy Carmin, Director of Property Management, Englert Management

Bring questions with you. You have the opportunity to ask questions to the panel and specific companies. Don't miss this opportunity to make a new connection and start a relationship at IAA's Management Panel.

Date: Friday, May 13, 2016
Time: 8:30 a.m. - 10:00 a.m.
Cost: $59/ member (breakfast included)
Location: IAA

Racing to Gain & Retain

Are you prepared for the race? What techniques and tactics will you use to pull in front of your competitors? Attend this seminar to learn how to:

  • Embrace change
  • Think outside of the box
  • Understand your residents to keep them satisfied
  • Uncover new ways for authentic interactions and courteous conversations with residents
  • Master the ability to turn every complaint into a positive experience

Date: Tuesday, May 17, 2016
Time: 9:00 a.m. - 11:00 a.m.
Cost: FREE
Location: IAA
Instructor/Speaker: Babette Harpster, AIT Certified Instructor - CORT

Property Bus Tour

The Property Bus Tour is one of IAA's most anticipated annual events! This year is no different. Please join us on our 2016 tour on May 18th which includes:

  • New construction
  • Rehabs
  • Senior/Affordable Housing
  • Sustainable

The Model Bus Tour provides an excellent venue to visit 8 apartment communities in your market. While touring apartment models and clubhouses, you will see unique floor plans, discover new industry trends and obtain great ideas - all while enjoying valuable networking opportunities!

Property Stops Include:

  • Bella Vista - Edward Rose & Sons
  • Lakeside Apartments of Carmel - JC Hart
  • Gramercy - Buckingham Management
  • The Lakes - NTS Development
  • Clifton Square - BWI, LLC
  • Lockerbie Lofts - TWG Management
  • Pulliam Square - TWG Management

Date: Wednesday, May 18, 2016
Time: 9:00 a.m. - 4:00 p.m.
Cost: $120

Indiana Apartment Association Call for Presentations and Speakers

IAA’s Professional Development Committee is seeking new ideas for the year’s education-based content designed to highlight current issues and provide solutions for multifamily professionals charged with creating value for residents and investors. Submissions can focus on a variety of topics, including, but not limited to:

  • Management/Executive Skills
  • Leasing
  • Fair Housing
  • Maintenance
  • Leadership
  • Low-Income/Affordable Housing
  • Multifamily trends

Education Program Format

Education Sessions will take place throughout the year on mutually agreed upon dates. Presenters/Panelists should plan to conduct at least a 60 minute presentation which should include audience engagement, with no more than three co-presenters or panelists.

To help you submit your proposal, please review the following examples:

Submission Evaluation and Selection

Your proposal will be evaluated using the following criteria:

  • Relevance to multifamily housing industry
  • Intelligent and clearly articulated submission materials
  • Presenter/Speaker qualifications
  • Provides useful information that attendees can apply to daily work life
  • Audience appropriate content

Our first preference is to maximize peer interaction between members. We recognize that in certain expert areas, non-members may be authorized to teach. IAA retains the right to select speakers as it sees fit, based upon the projected value that the proposed speaker brings to a specific topic.

Submit your proposal today.