Education

The Indiana Apartment Association is designed to help you succeed. If you are new to the industry or a seasoned professional, IAA offers the courses and tools you need to succeed.

NEW!

We are very excited to launch our FREE class schedule! That is right – these classes will be FREE to members! You’ll still need to register in advance in order to participate but there will be no additional charge to attend these classes. This is just one way IAA is working to enhance educational offerings to better serve the changing needs of members.

Register for the educational courses to stay up to date in the multifamily industry and advance your career. Certificates of completion will be issued at the conclusion of each course.

These classes fill quickly so register today!

Upcoming Courses

July

New Member/New Employee Orientation

The quarterly New Member Orientation is for all new members, new employees, and those who want to become more involved in the Indiana Apartment Association. IAA will host this wine & cheese event four times a year to accommodate all new members.

Learn about:

  • Your member benefits
  • Events and functions available only to members
  • Sponsorship and advertising opportunities to grow your business
  • Education opportunities to help grow your career
  • IAA Ambassadors that can help you meet the right people

Date: Wednesday, July 20, 2016
Time: 3:30 p.m. - 5:00 p.m.
Cost: FREE
Location: IAA

Leadership & Communications

Every position in multifamily requires leadership and communication. Learn to identify your strengths in each of these areas to better serve your company, your residents, and your future. Topics will include best practices to motivate yourself (and your team) on how to improve your leadership and communication skills. Discover how to create learning networks to surround yourself with a personalized multifamily support system. This session is recommended for all positions in multifamily, including non-supervisory roles.

Date: Thursday, July 21, 2016
Time: 9:00 a.m. - 12:00 p.m.
Cost: FREE
Location: IAA
Instructor/Speaker: Pam Roberts - Grace Hill

August

The Art of Leasing

Discover tips for recruiting new residents by understanding the shopping experience. Uncover new ways to market your community, increase your brand recognition and learn the essentials to reputation management. Understand why your competition matters and your role in improving your community. Attend this seminar to learn more about:

  • How your potential residents shop for properties
  • Driving online and foot traffic to your property
  • Prospect follow-ups
  • The future of apartment shopping
  • Lead generation
  • Reputation Management

This class is vital to new hires and a great refresher for all current Leasing Consultants, Assistant Property Managers, and Property Managers.

Date: Tuesday, August 9, 2016
Time: 9:00 a.m. - 12:00 p.m.
Cost: FREE
Location: IAA
Instructor/Speaker: Lara Smith - RentPath

Asbestos Awareness Training

Asbestos Awareness Training is very important for cleaning and maintenance employees who perform work in building areas where an asbestos containing material (ACM) or presumed asbestos containing material (PACM) is present, since these employees could accidentally disturb the ACM or PACM while performing their work activities. Additional training would be needed for employees that remove, or purposefully disturb, the ACM or PACM as a part of their work activities. This training presentation will focus on the following topics:

  • Regulatory information regarding asbestos
  • Background information/definitions
  • Typical location of ACM or PACM in buildings
  • Health effects of asbestos exposure
  • Worker protection programs
  • How to recognize damage or deterioration of ACM or PACM
  • Operation and Maintenance (O & M) Plan requirements
  • Proper response to asbestos fiber release

Date: Wednesday, August 10, 2016
Time: 9:00 a.m. - 12:00 p.m.
Cost: FREE for members; $160 for non-members
Location: IAA
Instructor/Speaker: Thomas J. Okuszki & Anthony Bowers - Indiana Department of Labor

Washer/Dryer/Dishwasher Review

Join us for an afternoon of appliance review. We will review washers, dryers, and dishwashers. This class will review parts, questions to ask residents to accurately assess the situation, what to do if the appliance is under warranty and solutions to solve your most common problems. This class is suited for entry to mid-level technicians.

Learning Outcomes:

  • Attendees can recognize more parts of the machine during a repair
  • Attendees gain communication skills to save time when arriving to the apartment home for repairs
  • Attendees understand when to call the warranty company for repairs and what violates warranty
  • Attendees can solve the most common problems with their appliances

Date: Thursday, August 18, 2016
Time: 1:00 - 2:30: Washer and Dryer Review (Led by Jeff Wilson, Maintenance Supervisor, Buckingham Management, LLC)
2:45 - 4:00pm: Dishwasher Review (Led by Clarence Hodges, South Region Factory Service Trainer, GE Appliances)
Cost: FREE for members
Location: IAA

September

Fair Housing for Maintenance, Grounds, & Housekeeping

This course is designed specifically for your entire maintenance team. Did you realize that your maintenance personnel interact with your residents more than anyone else at your property? And if they aren't careful, their conversation with a resident or a potential resident could be misunderstood and result in a fair housing violation.

Send your entire maintenance team to understand the fair housing law and discover ways to protect your property. In this class you will learn how Fair Housing laws impact the daily operations of the maintenance staff and how to avoid the pitfalls.

Date: Tuesday, September 13, 2016
Time: 9:00 a.m. - 12:00 p.m.
Cost: FREE for members
Location: IAA
Instructor/Speaker: Babette Harpster, AIT Certified Instructor - CORT

Meth Home Awareness Training (Bloomington)

Identify the warning signs of meth labs to prevent your community from falling victim to these hazards. In 2014, there were 1,416 meth lab busts in the State of Indiana and the number continues to climb. This course is certified and presented by a leading agency on the Indiana Department of Environment Management Qualified Inspector List. Throughout this course, you will:

  • Understand your options, know the warning signs, learn how to test a unit, and the various ways to clean a meth lab
  • Review your insurance options and the differences among demolition, removal and remediation, including the average cost

Prepare for the worst case scenario, but hope for the best. This course affects regionals, property managers, maintenance supervisors , or maintenance technician with various experience levels.

Date: Wednesday, September 14, 2016
Time: 9:00 a.m. - 12:00 p.m.
Cost: FREE for members
Location: Millennium Apartment Clubhouse
Instructor/Speaker: Donetta Held - Crisis Cleaning

Smoke-Free Housing

You're invited to attend a training to learn more about why smoke-free housing is so important and how to go about implementing a policy. You will hear from local property managers on their experiences with smoke-free housing along with health experts on the dangers of secondhand smoke.

Learning Outcomes:

  • Understand secondhand smoke and its effects on housing, including the detrimental cost of fires
  • Legality of smoke-free housing policies: how to enforce smoke free housing and its impact on your current smoking community

Who should attend:

  • Regionals and Property Managers with varying levels of experience
  • Those curious about smoke-free housing or considering smoke-fee housing for your property
  • Aspiring property manager or regional

Date: Wednesday, September 14, 2016
Time: 9:30 a.m. - 12:00 p.m.
Cost: FREE for members
Location: IAA
Instructor/Speaker: Panel Discussion: Local smoke-free properties and how they made the transition

Electric/Gas Heat Maintenance & Repair Refresher

Repair your heating systems with a detailed review course led by McNeely Owned Inc. that includes:

  • Resistance heating
  • Repair techniques
  • Safety/code adherence
  • Troubleshooting scenarios
  • Burners/ignition systems
  • Heat exchanger analysis
  • Preventative maintenance
  • Carbon monoxide signs

Date: Thursday, September 15, 2016
Time: 9:00 a.m. - 12:00 p.m.
Cost: FREE for members
Location: IAA
Instructor/Speaker: McNeely Owned Inc.

Meth Home Awareness Training (Jeffersonville)

Identify the warning signs of meth labs to prevent your community from falling victim to these hazards. In 2014, there were 1,416 meth lab busts in the State of Indiana and the number continues to climb. This course is certified and presented by a leading agency on the Indiana Department of Environment Management Qualified Inspector List. Throughout this course, you will:

  • Understand your options, know the warning signs, learn how to test a unit, and the various ways to clean a meth lab
  • Review your insurance options and the differences among demolition, removal and remediation, including the average cost

Prepare for the worst case scenario, but hope for the best. This course affects regionals, property managers, maintenance supervisors , or maintenance technician with various experience levels.

Date: Thursday, September 15, 2016
Time: 9:00 a.m. - 12:30 p.m.
Cost: FREE for members
Location: Carriage House of New Albany
Instructor/Speaker: Donetta Held - Crisis Cleaning

New Member/New Employee Orientation

The quarterly New Member Orientation is for all new members, new employees, and those who want to become more involved in the Indiana Apartment Association. IAA will host this wine & cheese event four times a year to accommodate all new members.

Learn about:

  • Your member benefits
  • Events and functions available only to members
  • Sponsorship and advertising opportunities to grow your business
  • Education opportunities to help grow your career
  • IAA Ambassadors that can help you meet the right people

Date: Thursday, September 29, 2016
Time: 3:30 p.m. - 5:00 p.m.
Cost: FREE
Location: IAA


Indiana Apartment Association Call for Presentations and Speakers

IAA’s Professional Development Committee is seeking new ideas for the year’s education-based content designed to highlight current issues and provide solutions for multifamily professionals charged with creating value for residents and investors. Submissions can focus on a variety of topics, including, but not limited to:

  • Management/Executive Skills
  • Leasing
  • Fair Housing
  • Maintenance
  • Leadership
  • Low-Income/Affordable Housing
  • Multifamily trends

Education Program Format

Education Sessions will take place throughout the year on mutually agreed upon dates. Presenters/Panelists should plan to conduct at least a 60 minute presentation which should include audience engagement, with no more than three co-presenters or panelists.

To help you submit your proposal, please review the following examples:


Submission Evaluation and Selection

Your proposal will be evaluated using the following criteria:

  • Relevance to multifamily housing industry
  • Intelligent and clearly articulated submission materials
  • Presenter/Speaker qualifications
  • Provides useful information that attendees can apply to daily work life
  • Audience appropriate content

Our first preference is to maximize peer interaction between members. We recognize that in certain expert areas, non-members may be authorized to teach. IAA retains the right to select speakers as it sees fit, based upon the projected value that the proposed speaker brings to a specific topic.

Submit your proposal today.