Education

The Indiana Apartment Association is designed to help you succeed. If you are new to the industry or a seasoned professional, IAA offers the courses and tools you need to succeed.

NEW!

We are very excited to launch our FREE class schedule! That is right – these classes will be FREE to members! You’ll still need to register in advance in order to participate but there will be no additional charge to attend these classes. This is just one way IAA is working to enhance educational offerings to better serve the changing needs of members.

Register for the educational courses to stay up to date in the multifamily industry and advance your career. Certificates of completion will be issued at the conclusion of each course.

These classes fill quickly so register today!

Upcoming Courses

January

Meth Home Awareness Training

This course is certified and presented by a leading agency on the Indiana Department of Environment Management Qualified Inspector List. In 2014, there were 1,416 meth lab busts in the State of Indiana and the number continues to climb. Identify the warning signs of meth users and labs to prevent your community from falling victim to these hazards. Throughout this course, you will:

  • Understand your options, know the warning signs, learn how to test a unit, and the various ways to clean a meth lab
  • Review your insurance options and the differences among demolition, removal and remediation, including the average cost

Prepare for the worst case scenario. You never know when one of your residents may be using or cooking meth in your community.

Date: Wednesday, January 18, 2017
Time: 9:00 a.m. - 12:00 p.m.
Cost: FREE for members, $160 for non-members
Location: IAA
Instructor/Speaker: Crisis Cleaning

January EPA/CFC Certification Course

Section 608 of the Federal Clean Air Act requires persons who work with regulated refrigerants to become certified.

Enroll in this course to comply with regulations essential for supporting your apartment community. David Creek brings exceptional experience and insights into this course to engage and motivate participants inside and outside the classroom.

The course includes four sections for the first time test-takers and second time test-takers in your community:

Section 1 reviews environmental issues surrounding the impact of Class I and II refrigerants

Section 2 covers the test and instruction for systems with less than 5 pounds of refrigerant (Type I certification)

Section 3 includes the test and instruction for high-pressure refrigerant such as HCFC 22 including split-system air conditioners (Type II certification)

Section 4 contains the test and instruction for systems that use a low pressure refrigerant such as CFC11 (Type III certification)

Re-Testing Requirement: You are required to bring proof of your previous scores to the re-test. You may retest three times before instruction is required.

Date: Wednesday, Jaunary 25, 2017
Time: 8:00 a.m. - 3:00 p.m.
Cost: Member full test - $135, Member retest - $79, Non-Member full test - $250, Non-Member retest - $150
Location: IAA
Instructor/Speaker: David Creek, Director of Maintenance, Birge & Held Asset Management


February

Breaking the Mold - Multifamily Marketing

Believe it or not, creatively is not always synonymous with effectiveness. 99% of the best business names don’t use all numbers, have hyphens and don’t follow any trend or fad. Register for this course to learn how your property can stand out in a crowded marketplace.

  • Explore cost effective and time saving techniques to increase your closing ratio and occupancy
  • Gain new ideas to implement during your next tour
  • Ensure your property's flyer has all the information you need to bring an appropriate lead in the door and, ultimately, close the sale
  • Quick and helpful hints for your Facebook page
  • Evaluate your property’s story to retain residents

This class is led by Q7 Associates, an experience-based Design (XD) and Marketing firm that practices designing products, processes, services, events, and environments with a focus placed on the quality of the user experience and culturally relevant solutions.

Date:Tuesday, February 7, 2017
Time: 9:00 a.m. - 12:00 p.m.
Cost: FREE for members, $160 for non-members
Location: IAA
Instructor/Speaker: Q7 Associates

Maintenance Customer Service

Maintenance professionals connect with residents every day and many times these interactions impact the residents’ decision to renew. Increase your properties NOI, by registering your maintenance team for Customer Service Training to learn:

  • Tactics to overcoming a difficult resident
  • Communication with resident and office
  • Active listening techniques
  • Professional appearance and etiquette
  • Appropriate service times and ways to prioritize orders

Rhonda Stephens is currently the Assistant Director of Maintenance for Pedcor Management Corporation. She carries certifications from multiple industry leaders with emphasis on maintenance ethics, preventative schedules and 3rd party inspections. She is responsible for PMC’s in-house training program for new-hires which include administration of HVAC testing and OSHA safety. Rhonda is a 19 year employee of PMC, was the 2009 Co-Maintenance Supervisor of the Year for IAA and has provided training for AASI for several years. She can be reached at rhondas@pedcor.net.

Date:Tuesday, February 14, 2017
Time: 9:00 a.m. - 12:00 p.m.
Cost: FREE for members, $160 for non-members
Location: IAA
Instructor/Speaker: Rhonda Stephens, Assistant Director of Maintenance, Pedcor Management Corporation

New Member/New Employee Orientation

The quarterly Member Orientation is for all new members, new employees and those who want to become more involved in the Indiana Apartment Association. IAA will host this wine & cheese event four times a year to accommodate all new members.

Join us so you can be informed and get the most out of your membership.

Learn about:

  • Your member benefits
  • Events and functions available only to members
  • Sponsorship and advertising opportunities to grow your business
  • Education opportunities to help grow your career
  • IAA Ambassadors that can help you meet the right people

Date:Tuesday, February 21, 2017
Time: 3:30 p.m. - 5:00 p.m.
Cost: FREE for members (food and beverages provided)
Location: IAA

R-410A Certification

Register for this 410A Certification course to provide necessary training and practical knowledge to safely service systems containing R-410A and R- 407C, the R-22 phase-out, appropriate refrigerant and oil applications, service techniques, and safe handling of R- 410A. This course includes two hours of instruction, followed by a 50 question exam that covers proper safety, handling, and application of R-410A refrigerant systems. Persons who pass this examination receive a certificate and an AC&R Safety Coalition R-410A patch.

This course is led by Allen Graber who has 17 years with Trane, 33 years of HVAC experience, including industrial, commercial, and residential installation and service.

Date:Thursday, February 23, 2017
Time: 9:00 a.m. - 12:00 p.m.
Cost: $185 for members, $260 for non-members
Location: IAA
Instructor/Speaker: Allen Graber, Trane - Ingersoll Rand


March

March EPA/CFC Certification Course

Section 608 of the Federal Clean Air Act requires persons who work with regulated refrigerants to become certified.

Enroll in this course to comply with regulations essential for supporting your apartment community. David Creek brings exceptional experience and insights into this course to engage and motivate participants inside and outside the classroom.

The course includes four sections for the first time test-takers and second time test-takers in your community:

Section 1 reviews environmental issues surrounding the impact of Class I and II refrigerants

Section 2 covers the test and instruction for systems with less than 5 pounds of refrigerant (Type I certification)

Section 3 includes the test and instruction for high-pressure refrigerant such as HCFC 22 including split-system air conditioners (Type II certification)

Section 4 contains the test and instruction for systems that use a low pressure refrigerant such as CFC11 (Type III certification)

Re-Testing Requirement: You are required to bring proof of your previous scores to the re-test. You may retest three times before instruction is required.

Date: Tuesday, March 14, 2017
Time: 8:00 a.m. - 3:00 p.m.
Cost: Member full test - $135, Member retest - $79, Non-Member full test - $250, Non-Member retest - $150
Location: IAA
Instructor/Speaker: David Creek, Director of Maintenance, Birge & Held Asset Management

Bloomington: R-410A Certification

Register for this 410A Certification course to provide necessary training and practical knowledge to safely service systems containing R-410A and R- 407C, the R-22 phase-out, appropriate refrigerant and oil applications, service techniques, and safe handling of R- 410A. This course includes two hours of instruction, followed by a 50 question exam that covers proper safety, handling, and application of R-410A refrigerant systems. Persons who pass this examination receive a certificate and an AC&R Safety Coalition R-410A patch.

This course is led by Allen Graber who has 17 years with Trance, 33 years of HVAC experience, including industrial, commercial, and residential installation and service.

Date:Tuesday, March 14, 2017
Time: 9:00 a.m. - 12:00 p.m.
Cost: $185 for members, $260 for non-members
Location: Millennium Apartments Clubhouse (1200 Rolling Ridge Way, Bloomington, IN 47403)
Instructor/Speaker: Allen Graber

Jeffersonville: R-410A Certification

Register for this 410A Certification course to provide necessary training and practical knowledge to safely service systems containing R-410A and R- 407C, the R-22 phase-out, appropriate refrigerant and oil applications, service techniques, and safe handling of R- 410A. This course includes two hours of instruction, followed by a 50 question exam that covers proper safety, handling, and application of R-410A refrigerant systems. Persons who pass this examination receive a certificate and an AC&R Safety Coalition R-410A patch.

This course is led by Allen Graber who has 17 years with Trane, 33 years of HVAC experience, including industrial, commercial, and residential installation and service.

Date:Wednesday, March 15, 2017
Time: 9:00 a.m. - 12:00 p.m.
Cost: $185 for members, $260 for non-members
Location: Carriage House of New Albany (4202 Grant Line Road, New Albany, IN 47150)
Instructor/Speaker: Allen Graber, Trane - Ingersoll Rand